Returns & Refunds

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unworn, unwashed, free of odors and marks, and still have all original tags attached in its original packaging.

How to start a return

Email riverbornofficial@gmail.com with your order number and the item you want to return. We will reply with return instructions and the address to send it to. Items sent back without a return request being approved first cannot be refunded.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective, or was not the item you ordered. In those cases we cover return shipping and send a prepaid label.

Refunds

Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.

Original shipping charges are not refunded unless the return is the result of our error.

Exchanges

Because Riverborn releases in limited runs, we cannot guarantee a replacement size will still be in stock. The fastest way to get the size you want is to return the original item for a refund and place a new order while the size is available.

Damaged, defective, or incorrect items

Inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email riverbornofficial@gmail.com within 7 days of delivery with your order number and photos of the issue. We will make it right at no cost to you.

Items we cannot accept

• Items that have been worn, washed, altered, or damaged after delivery
• Items missing original tags or packaging
• Items returned more than 30 days after delivery
• Gift cards